MOBILE SERVICE · NEW BRAUNFELS, TEXAS
In-Home Computer Repair and Diagnostics
When a desktop will not start, keeps crashing, runs slowly, or behaves in a way that does not make sense, I can come to your home, work through the problem, and explain what I find in plain language.
The initial phone consultation is free, and you can also start by text. “Mobile” means I travel to customers for residential service; it does not mean phone or tablet repair.
START WITH THE SYMPTOMS
Problems I Troubleshoot
You do not need to know the name of the failed part before calling. A useful diagnosis starts with what the computer is doing, when it started, and whether anything changed beforehand.
- A desktop that will not power on, will not finish starting, or turns on without showing a picture
- Crashes, freezes, error messages, or unexpected shutdowns
- Overheating, unusually loud fans, or performance that drops as the computer runs
- Slow startup, heavy resource use, storage limitations, and other performance problems
- RAM, SSD, graphics card, processor, power-supply, cooling, and desktop compatibility questions
- Home Wi-Fi, router, and connected-device communication problems
- Basic malware scanning, Windows security concerns, and suspicious computer warnings
If your desktop has lights and fans but no picture, the no-display troubleshooting guide has a few safe checks you can try first.
A STRAIGHTFORWARD PROCESS
How an In-Home Visit Works
Start with a free consultation
Call for a free initial phone consultation, or start by text, and describe the symptoms. I will ask a few questions, tell you if an in-home visit sounds appropriate, and confirm the pricing before anything is scheduled.
Work through the problem
At your home, I will reproduce the problem when possible, inspect the relevant connections and components, and narrow down likely causes. Diagnosis time is working time.
Discuss the options
I will explain what I found and what makes sense next. Additional time, replacement parts, or a different approach will be discussed before proceeding.
CLEAR BEFORE SCHEDULING
Diagnostic, Labor, and Travel Pricing
The first hour of an in-home visit is $60 and is the one-hour minimum. That first hour covers the time spent diagnosing and working on the computer; it is not a promise that every problem can be repaired within an hour.
After the first hour, additional labor is billed in 30-minute increments at $30. Replacement parts and applicable taxes are separate.
Diagnosis and labor during the visit
For each additional 30 minutes
House-visit travel charges
| Within 10 miles | FREE |
|---|---|
| Over 10–20 miles | $20 |
| Over 20–30 miles | $40 |
| Over 30 miles | Contact for a quote |
Distance is measured one way from my New Braunfels service base near Creekside/1101. I will confirm any travel charge before scheduling.
NOT EVERY PROBLEM ENDS IN ONE VISIT
What If the Repair Cannot Be Completed?
Troubleshooting and diagnosis are billable during the visit even when the problem cannot be fixed on-site. Some problems require a replacement part, more time, or a decision about whether the computer is worth repairing.
I will explain what the testing showed, what is still uncertain, and the reasonable next options. I will not add parts or continue into additional work without discussing it with you first.
Sometimes the honest answer is that replacement makes more sense. The goal is useful information and a clear next step—not selling work you do not need.
CENTRAL TEXAS HOUSE CALLS
Service Areas and Contact Options
I am based in New Braunfels and provide residential in-home computer help in New Braunfels, Schertz, Canyon Lake, Seguin, San Marcos, and nearby Central Texas communities. Travel charges depend on driving distance, and visits beyond 30 miles are quoted before scheduling.
Call or text (726) 215-7067, email blake@blakespcrepair.com, or use the consultation request form. Please do not send passwords, payment details, or sensitive personal information.
Start with a Free Consultation